For shipments in the United States
Our company name is printed on all packages. On the shipping label below the ship-to address, it will say in small type, "Order from American Girl." All mail correspondence from American Girl will include our company name above the return address.
Standard shipping
Our goal is to ship your order as quickly as possible, subject to availability (we'll inform you if an item is temporarily out of stock), receipt of payment, and credit authorization.
Standard delivery is free for orders of $150 or more. Delivery estimates appear at checkout, and delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays). Use guaranteed rush shipping to ensure arrival by a specific date (see second table below for options and pricing).
If an oversized item is in your order, the shipping price increases and is based on the chosen speed of delivery: $25 for Standard, $45-55 for Faster, $55-70 for Fastest.
In most cases, we ship to PO boxes, APOs/FPOs, US territories, Alaska, Hawaii, and Canada by First Class Priority Mail. The order may be shipped in multiple boxes.
| Order total | Shipping cost |
| $0 - $40 | $7 |
| $40.01 - $80.00 | $10 |
| $80.01 - $149.99 | $15 |
| $150+* | $0 |
*Everyday Free Standard Shipping with a minimum order of $150 or more. Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges and exclusions may apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Offer not valid at Indigo, or Chapters™ retail locations or websites. Charges for personalized video messages, gift cards, shipping and processing, and sales tax; donations to a charitable cause; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Offer is subject to change at the discretion of American Girl®.
Rush shipping
Rush shipping is available for most items, except to APO/FPO and American Territories. Most items can be delivered within two business days anywhere in the continental US*. Delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays). When applicable, surcharges for large or heavy items are noted following the item's price. Rush shipping on qualifying free-shipping orders (minimum $150 purchase) incur the rush surcharge only.
| Rush options | Shipping cost |
| Express (3 business days) | $20 |
| Expedited (2 business days) | $30 |
| *Please allow one additional processing day. |
For shipments to Canada
Our goal is to ship your order as quickly as possible, subject to availability (we'll inform you if an item is temporarily out of stock), receipt of payment, and credit authorization.
Delivery dates appear at checkout and are only estimates. Delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays).
We ship to Canadian addresses via Canada Post. Shipments to Canada are also subject to Canada delivery fees (comprised of applicable duties, taxes, and brokerage fees) paid through a customs broker to allow delivery to your door. No other payment will be required to accept delivery of your order.
| Order total | Shipping cost |
| $0 - $40 | $11 |
| $40.01 - $80.00 | $14 |
| $80.01 - $149.99 | $18 |
| $150+* | $0 |
*Everyday Free Standard Shipping with a minimum order of $150 or more. Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges and exclusions may apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Offer not valid at Indigo, or Chapters™ retail locations or websites. Charges for personalized video messages, gift cards, shipping and processing, and sales tax; donations to a charitable cause; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Offer is subject to change at the discretion of American Girl®.
For express shipping, which may reduce delivery time up to 2-3 days, add $20. If your order qualifies for free shipping, you only pay the express surcharge.
For shipments to all other international locations
Shipping and processing rates cover the US and its possessions. We’re sorry, but at this time we are unable to ship orders outside of the U.S. or Canada. For more details, please call our customer service department 8 a.m. – 8 p.m. Central Time on weekdays or 9 a.m. – 6 p.m. on weekends. Holiday hours may vary. From within the U.S., call 800-845-0005. From elsewhere, call 608-831-5210.
