For more help, browse our FAQs or contact Customer Service
For arrival before
Christmas & Hanukkah
Contiguous US
Standard shippingOrder by December 12 |
Faster shippingOrder by December 19 |
Canada
Standard shippingOrder by December 6 |
Faster shippingOrder by December 9 |
For arrival before
Christmas & Hanukkah
Contiguous US
Standard shippingOrder by December 12 |
Faster shippingOrder by December 19 |
Canada
Standard shippingOrder by December 6 |
Faster shippingOrder by December 9 |
Contiguous US
Standard shippingOrder by December 2 |
Canada
Standard shippingOrder by December 2 |
Create Your Own dolls
Contiguous US
Standard shippingOrder by December 2 |
Canada
Standard shippingOrder by December 2 |
Contiguous US
Standard shippingAdmit by November 29 |
Canada
Standard shippingAdmit by November 29 |
Contiguous US
Standard shippingAdmit by November 29 |
Canada
Standard shippingAdmit by November 29 |
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Our Promise and Guarantee
We promise to never stop believing in the unlimited potential in all girls. We’re dedicated to creating products, services, and experiences that help boost confidence, ignite creativity, and fuel connections. It’s our job to remind the world—and all girls—just how strong, brilliant, and brave they can be. We hope that you and your girl love your purchase from American Girl.
If for any reason you don’t, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within 90 days. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable.
Holiday services
Get a helping hand from American Girl with your holiday shopping! From holiday shipping cutoffs to gift wrap, we have every detail covered. If you’re looking for ideas, our gift guide offers plenty, including gift cards, and American Girl stores are filled with many more ways to make her holiday. We also give you flexible payment options, such as Shop Pay and Apple Pay, and our customer service team is always ready to handle any questions or concerns.